Ofcom Mobile Research

Features Ofcom Mobile Research

Join Ofcom's crowdsourced project for better mobile phone services and help improve information on service quality and coverage in the UK.Ofcom, the UK communications regulator, has launched an app that will help us gather valuable information about mobile coverage, reliability of voice calls, mobile broadband performance and users’ experiences and habits.
By downloading the Ofcom Mobile Research app, you can join a nationwide panel of volunteers.
The app automatically measures the performance of mobile and Wi-Fi networks; you don’t need to manually run any tests.
The highlights of its findings will be displayed on the app’s home screen.
From time-to-time, you will be asked to briefly rate how well you feel your service is performing.

The research app collects information about the performance of your mobile network at different times of the day, including the location of your phone.
Information is also collected about the apps you use, such as time spent on a particular app, but not what you use them for.
This information will be stored securely, will only be shared or published in an anonymous format and may be used for commercial purposes, such as providing technical consultancy service to the mobile industry to help improve network performance.
The anonymised data nor the research app will ever be used for advertising or marketing purposes.
For more information, read our FAQs - ofcom.org.uk/__data/assets/pdf_file/0026/91763/OfcomMobileResearchApp_FAQs_FINAL.pdf
To find out more about this research, visit us at ofcom.org.uk/mobile-research-app
Ofcom also has a Wi-Fi Checker app.
To download this app go to ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/ofcom-wi-fi-checker